Improved Oct 5–11, 2026

Quotes in Messenger refusals

Building on Read answers before they’re finished, Messenger gets help-chat replies going sooner and shows the words behind each refusal in its opening line.

  • Quotes behind help-chat denials.

    Building on streaming answers in Messenger, help-chat answers start sooner, and each denial in the first line includes a word-for-word quote that backs it.

  • Translated release updates.

    Building on Help Center pages in your languages, you can read What’s New releases and monthly stories in each language you add to your Help Center, including older releases.

  • Release updates are checked against commits.

    Building on Clearer What’s New entries, each release entry is checked against its commits, and lines that overstate a change are corrected.

    What’s New lines open with what changed.

  • Failed payment emails.

    Building on Plan status and billing, Cactus emails every team owner when a card payment fails while the plan is past due and the team can still make payments.

13 more changes
  • Complete cards in live answers.

    Building on live answer progress, cards arrive as complete, checked items alongside the words in live answers.

  • Topics use your layout’s names.

    Building on concept-based Help Center pages, the Help Center and agents use each topic’s name from your product’s layout.

    If a topic has no configured name yet, its slug appears as words.

  • Denial checks as answers stream.

    Building on Live answer progress, Cactus checks each denying sentence as it streams under “Checking…”.

    In How answers work, a sentence whose check finds nothing keeps its own wording.

  • AI clients can request help in a language.

    Building on Help Center pages in your languages, AI clients can request help in each live language, with translated words, titles, and links.

    Each language also has its own page address and machine-readable version for readers, search engines, and AI agents.

  • App chat streams replies and thinking.

    Cactus’s app chat streams replies and thinking as they’re generated, extending live answer progress beyond Messenger.

  • Weekly release stories.

    Building on Code pushes feed What’s New, What’s New groups shipped changes into a Monday-to-Sunday story that settles nightly and closes after Sunday.

  • Help Center follows each visitor’s language.

    Building on Help Center pages in your languages, you can publish translated Help Centers that follow each visitor’s language.

    Settings › Languages shows translation progress and lets you add or remove languages.

  • Answers use pages in the visitor’s language.

    Building on Help Center pages in your languages, Cactus answers from pages in the visitor’s language and links to them at their language-specific addresses.

  • Long answers keep streaming.

    Building on live answer progress, long answers keep streaming after Cactus’s opening line across every chat surface.

  • Run host slash commands in chat.

    Run your host’s slash commands from the chat composer.

    Type / to see the available commands.

  • Answers pause at refusal checks.

    Answers stream as they’re written, pausing at each refusal until its check returns.

  • Named reasons for AI-client refusals.

    When Cactus refuses an answer from an AI client, the refusal names the reason so you can see why it was denied.

  • Every reason behind an answer refusal.

    When Cactus refuses an answer, it names every reason so you can see what needs repair.

Read the help page: Answer customer questions with Cactus

1 smaller change

Improvements

  • What’s New Changed release updates to leave out team-only and unwritten entries

41 commits