CactusCactus's ink-and-grass mark Improved The Cactus emblem appears across its website, Messenger launchers, and share cards.
Cactus
What's New
Q4 2026
October 2026
You can have conversations in your team's language, keep Messenger on the page when it retries, and scan product help pages.
Conversations in your team's language New Conversation translation lets you read Inbox threads in your team's language and reply to customers in theirs.
Messenger keeps the page on retry Improved Messenger carries the help screen and pictures into a retry, so visitors can send a failed question again without rebuilding it.
Scannable help pages Improved Generated help pages put key information in a structure readers can scan to find the details they need.
Q3 2026
September 2026
You can import existing help and support history, give customers product-grounded answers in Messenger, and publish Help Center pages on a custom domain.
More relevant code in help pages Improved Cactus gives help-page drafts additional product code to draw on, so their guidance can reflect more of the product.
Act on AI visibility gaps New AI visibility actions pair each gap with evidence and a Claude Code prompt you can review, complete, or dismiss.
Help Center pages in Messenger New The Messenger Help tab gives customers a place to browse Help Center topics and read pages without leaving their conversation.
Help Center custom domains New Give your Help Center a custom domain so customers can open it at an address your team owns.
Slack handoff cards New Slack handoff cards update as conversations move, so your team can open them in Cactus, reply to customers, or resolve them from Slack.
Learn your team's writing rules New Cactus can learn writing rules from your team's site, Help Center, and conversations, then apply them to generated pages, answers, and What's New.
Import help and support history New Bring an existing help site and Intercom conversations into Cactus, so their topics and past questions can guide help pages grounded in your product.
Code citations in customer answers New Cactus investigates your product code when published help can't answer a question, then uses the findings to ground its reply.
Product-grounded Messenger answers New Messenger answers draw on your product knowledge, so customers can get product-specific help directly on your site.
Ask Cactus from a help page Improved Ask Cactus from a help page and keep the same conversation as you move between pages.
August 2026
You can publish a public Help Center, finish product setup after your pages publish, and review customer conversations in a shared Inbox.
Help pages omit unsupported steps Improved Generated help pages turn connected product evidence into practical guidance for customers.
Product setup finishes after pages publish New Product setup takes you from a named product through published help pages, so you can start managing it with a clear next step.
Shared conversation Inbox New The Inbox gives your team a shared place to review customer conversations and decide what needs attention.
Start product setup from the cursor New You can start product setup from the cursor, choose a repository, and follow the build as it runs.
Public Help Center New Your Help Center can be public, giving customers one place to browse concepts, ask product questions, and read cited answers.
Find code behind product questions New Cactus searches your product code against customer questions, giving answers a path to relevant code evidence.
Explore the Product Map New Connect the repositories you choose to build an explorable Product Map, so you can see how the product’s key concepts and code fit together.
Your cursor remembers its place Improved Cactus remembers your cursor position across reloads, so it appears where you left it when you return.
A light-only Cactus website Improved Cactus’s public website presents the product in a light-only design.
July 2026
You can browse product knowledge pages, reuse resolved answers in Inbox and Messenger, and see verified links to the facts behind customer answers.
Conversation status badges Improved Conversation status badges use distinct fills for open and escalated conversations, so you can tell their state at a glance.
Product knowledge pages New Product knowledge pages bring answers together by concept and audience, with source evidence and recent additions you can review.
Cactus connects the facts behind an answer Improved Cactus brings relevant product facts together to give you fuller answers to broad questions about your product.
Product knowledge refreshes stay reliable Improved Cactus refreshes product knowledge through one reliable path, so customer answers can draw on a consistent set of accepted facts.
Verified links in customer answers Improved Customer answers include links to product pages and actions that Cactus can verify, giving people routes the product actually supports.
Reuse resolved answers Improved Messenger can reuse a resolution your team has already given when a customer asks a similar question.
Email-linked Messenger conversations New Messenger links a visitor's email to their existing conversation, so your team can keep the thread and see who they're helping.
Q2 2026
June 2026
You can get answers with code checks when product facts fall short, review product knowledge in a queue, and search product sources by meaning and keywords.
Cactus checks code when facts fall short Improved Cactus answers customer questions from your product knowledge, checking code when needed and following your team's guidance.
Messenger source details Improved Messenger source chips open cited facts and scores, so you can inspect the evidence behind an answer.
Ask Cactus about Cactus New Ask Cactus about Cactus and get answers grounded in product facts, with citations tied to the concepts behind each answer.
Product reset New You can reset a product's setup and generated knowledge while keeping its sources, then rebuild from those same sources.
Product knowledge review queue New The product knowledge review queue brings Cactus's facts, code evidence, coverage, and open questions together so you can spot and address gaps or conflicts.
Search product sources by meaning and keywords Improved Cactus searches connected product sources by meaning and keywords, so its product knowledge can draw on relevant code and documentation.
May 2026
You can scope product-source indexing by repository, see source names in product answers, and get product facts checked against their sources.
Repository-scoped source indexing Improved Cactus scopes product-source indexing to the repositories you choose, keeping its source knowledge tied to the parts of your product you connect.
Source names in product answers Improved Cactus describes the sources behind its product knowledge in customer-facing language, so you can understand what an explanation draws on.
Product facts checked against sources Improved Cactus keeps the product knowledge behind your customer-facing docs and answers aligned with evidence from your connected sources.
April 2026
Answer-first Atlas pages Improved Atlas answer pages put product guidance first, so you can get an answer without parsing implementation details.
Q1 2026
March 2026
You can preview your docs and changelog, connect Linear during onboarding, and add a brand card for your product.
Preview your docs and changelog New A customer-facing portal lets you preview your public Atlas documentation and Timeline changelog with your product's branding.
Connect Linear in onboarding New Linear is part of product setup, where you can authorize access and choose which team to connect.
Product brand card Improved Cactus extracts your product’s colors, fonts, logo, and personality during onboarding, then shows them for you to confirm.
February 2026
You can connect Discord, get multi-step answers in Slack, and support customers through a refreshed Messenger.
Build history cards Improved Build history cards give you a compact view of what shipped, with a full walkthrough when you need more detail.
Connect Discord New Connect a Discord server to Cactus so your team can answer product questions there with Rover.
Multi-step Slack answers New Rover can search, analyze shipped changes, and investigate across multiple steps in Slack, so you can ask it more involved product questions.
A refreshed Messenger widget Improved The Messenger widget gets an upgraded design and brand-focused interactions for customers chatting with your team.
MCP sessions recover automatically Improved MCP sessions last up to 24 hours and can recover when a compatible client sends valid authorization, so it can keep searching and asking without reinitializing.
January 2026
You can search connected repositories and product sources in more languages, connect an AI client, and organize product knowledge across development, internal, and public layers.
Search across more languages Improved Cactus searches repositories in more languages, so your code questions can draw on more of your product's implementation.
Connect an AI client New Cactus's MCP connection lets compatible AI clients search indexed product code and knowledge.
Development, internal, and public layers New Separate development, internal, and public views let you inspect each set of product knowledge on its own.
Product setup chat New Set up a product through a chat that lets you connect GitHub and pick the repositories Cactus will use.
Q4 2025
December 2025
You can get streaming answers to customer questions in chat, sign in to Cactus, and connect your product to GitHub.
Streaming chat answers Improved Chat answers stream into the conversation, letting you follow each response while it’s being written.
Cactus login New A new Cactus login gives you a way to access the service.
GitHub integration New You can connect GitHub while setting up a product.
November 2025
You can manage your organization and teamspace, create products that start in a working state, and explore Cactus’s color palette.
New products start in a working state New A new product starts in a bare working state, giving you a place to begin setup.
Cactus color palette Improved Cactus has a cleaner visual style, with refreshed colors and fonts across its branding.
October 2025
You can create and set up a product, add italics to its Help page, and choose dark mode for its appearance.
Help page italics Fixed Help pages display italic text correctly, preserving emphasis in formatted content.
Dark mode Improved Dark styling gives the product and Help Center a darker look.