Code citations in customer answers New

Sep 4–7, 2026 · Answer customer questions

Cactus investigates your product code when published help can't answer a question, then uses the findings to ground its reply.

Cactus investigates your product code

Questions the Help Center can't answer can trigger a code investigation. The answer lists the files it drew on for your team, while visitors get a single customer-safe source line.

Pages changed

Answer customer questions with Cactus Agent-friendly help Review and correct what Cactus knows Set up your Help Center and domain

Cactus answers in Slack threads

Cactus answers for the product linked to the channel, with the complete answer and links to cited Help Center pages. Follow-up mentions in the thread continue the same conversation.

Pages changed

Connect Slack for questions and handoffs Customer conversations in the Inbox Reply to customers, draft replies, and leave notes Resolve or escalate customer conversations

Add a web page as a source

Attach a web page as a product source, and Cactus can use it alongside code when answering questions. It checks the page when it answers from it, and marks related help sections for refresh when the page's text changes.

Pages changed

Answer customer questions with Cactus Generate and manage help pages Keep product knowledge current Browse and ask questions in the Help Center Choose who can read a help page Review and correct what Cactus knows

Live answer progress

Messenger shows the steps in a reply as Cactus works, then streams the answer in readable text. If the turn fails, customers see the failure and can retry; when it finishes, the answer appears with its source cards.

Pages changed

Answer customer questions with Cactus Support customers in Messenger What Cactus does Build history and repository sync Connect repositories and product sources Customer conversations in the Inbox

Improvements

Answer questions capped lists show how many items they leave out
Help pages page progress shows each page's state and what each build step is doing
Messenger citations open the Help Center they came from, and feedback stays with the answer you rated
What's New each release has one date, and the live timeline fills in as releases are written
Navigation the product picker, user menu, and page title move between views faster
Cursor you can drag the cursor from its attachments, press its dot again after a pause, and it avoids menus

Fixes

Help pages stale pages regenerate when opened, removed code marks affected pages, unanswered questions stay open, and page addresses persist
Inbox the Setup filter is removed, and old links open the default Inbox view

77 commits