CactusCactus connects the facts behind an answer Improved
Jul 16–17, 2026 · Answer customer questions
Cactus brings relevant product facts together to give you fuller answers to broad questions about your product.
Broad questions get fuller answers
Cactus can use sections of its product knowledge alongside individual facts as evidence. That lets it synthesize an answer even when no single fact covers the whole topic.
Cactus hands off when customers ask for a person
When someone asks for a person, Cactus routes the request to your team even if the message also includes a product question or contact details. After a teammate replies, Cactus stops answering until the conversation is handed back.
Read answers before they’re finished
Messenger shows the answer as Cactus writes it, so you can start reading before the full reply is ready.
Fixes
- Messenger articles keep their URL parameters when they load
- Sources removed policies no longer cause a crash
- What's New the public changelog leaves out pull requests, repository names, and pull-request counts
- Product knowledge a rebuild no longer leaves the product’s index nearly empty
43 commits