CactusConversations in your team's language New
Oct 4–5, 2026 · Team language and translation
Conversation translation lets you read Inbox threads in your team's language and reply to customers in theirs.
Open a message's original text
Turn translation on under Settings › Languages. Inbox conversations appear in your team's language, with the original text folded into a quote above the translation until you open it. Cactus answers in the customer's language and translates messages both ways.
Help Center pages in more languages
Help Center pages, topic names, and Messenger text are translated into each language your team adds, alongside English. Corrections keep their answer beside the first, while screen labels and terms stay as written.
Use your thread from another device
After a customer proves who they are, they can share, rate, or hand off their own thread from a second device.
Answers checked against Help Center pages
Building on Cactus checks code when facts fall short, Cactus checks proposed answers against Help Center pages and saved knowledge before writing them.
Improvements
- Cactus website the Agents section has a framed client window and more space around its content
- Messenger the launchers stay visible on light and dark backgrounds, and the install page no longer flashes empty while loading
- Product setup setup skips unused questions and shows who can create the first product
- Answers Cactus can take more steps to answer a question
- Help pages help pages show up to four closely related pages, with figures placed in their relevant sections
- Product knowledge Cactus can cite package files from products organized in a monorepo
- What's New What's New entries identify their lead chapter and whether customers would notice the release
Fixes
- Cactus website a product reset switches Cactus Messenger to the new product automatically
- Product setup renaming a product updates its name in Messenger
- Help Center Help Center addresses can't use reserved office names
- Teamspace accepting a team invitation from the welcome page takes you into the app
- Inbox a visitor's handoff opens its Inbox thread from the Help Center or Messenger
- Connections expired connection callbacks return to setup with an expired notice
- AI clients MCP errors show a plain message, and cancelling an ask stops the wait
- Slack pasted Help Center links show previews in Slack again, and Slack access is requested when needed
94 commits