CactusPublic Help Center New
Aug 21–23, 2026 · Help Center and AI answers
Your Help Center can be public, giving customers one place to browse concepts, ask product questions, and read cited answers.
A public Help Center for questions
Customers see a question box beside a list of concepts, and Cactus renders each answer as a page with its sources.
Cited answers from Help Center pages
When a published Help Center page covers a question, Cactus answers from its text and cites that page instead of searching product code.
Markdown pages for AI agents
Each Help Center page has a machine-readable Markdown version, so AI agents can read the same published guidance.
Concept-based Help Center pages
Cactus generates customer-safe Help Center pages from product knowledge after each knowledge update, organizing them by category and concept with citations. AI agents can use the guidance without reading product code. When citations become stale, you can regenerate one concept at a time.
Improvements
- Help Center page owners can see both views of each page
- Product knowledge the product-knowledge picker uses plain language and one clear selection path
- AI answers AI agents get the date, product name, and environment details as context
Fixes
- AI answers a double-click no longer bills twice, and the owner toggle retains its selected state
- Teamspace access workspace checks cover five entry points, including fork requests, so access stays within each workspace
69 commits