New Aug 31 – Sep 6, 2026

Ask Cactus from Docs

Ask Cactus from Docs without leaving the page, while Cactus streams Messenger answers, handles product questions and handoffs in Slack, checks external sources, and groups What’s New into customer-shaped releases.

  • Keep Docs chat beside Help pages.

    On Docs pages, Cactus sits beside Help pages with pinned prompts and every thread you’ve opened.

    Follow-ups stay in the same conversation, and you can combine its answer pages into one page that keeps the source questions.

  • Product-aware Messenger answers.

    Messenger uses the connected product’s knowledge and streams progress, answers, or a visible failure as the turn runs.

    Customer conversations reach the Inbox, team replies return to the customer, and citations open the right Help Center.

  • Help pages with checked sources.

    You can attach an external page as a source, and Cactus checks it whenever an answer uses it.

    Help pages show when their evidence was verified, code-grounded answers cite files Cactus read, and visitors receive only permitted content.

  • Slack answers and handoffs.

    Connect Slack from Messenger setup.

    In a connected channel, @Cactus answers for that product, posts the full answer with Help Center links, and keeps follow-ups in the Slack thread. Customer escalations and team replies stay with the same message.

1 more change
  • Customer-shaped release updates.

    What’s New groups commits into dated releases with customer-facing titles and summaries, instead of listing changed pages one at a time.

    Releases customers wouldn’t notice stay off the public feed.

Read the help page: Find pages and use chat commands

15 smaller changes

Improvements

  • Answering Changed answers to arrive faster as Cactus reads code and searches
  • Repository indexing Changed repository indexing to finish sooner
  • Repository indexing Changed JavaScript indexing to install dependencies for pnpm, Yarn, and Bun projects
  • Product setup Changed setup so teammates can resume it and indexing starts when you choose repositories
  • Builds Changed build cards to scroll, group pages under Publishing pages, and show phase timings
  • Docs chat Changed build cards to show accurate phases and Go to product to start a fresh conversation
  • Answer streaming Changed streaming answers so you can read them as Cactus generates them

Fixes

  • Help pages Fixed help-page rebuilds that dropped unanswered questions and changed page links
  • GitHub Fixed GitHub connection failures on Cloudflare and misleading installation errors
  • Repositories Fixed product repositories to use only your team’s GitHub installations and remove deleted repositories
  • Builds Fixed build cards showing the correct completed status
  • What's New Fixed numbered help-page steps showing each number only once
  • Docs Fixed browser errors and reload loops when opening Docs pages
  • Escalations Fixed escalation replies disappearing during mail outages
  • Answering Fixed answer generation stalling or ending before a legitimate response finished

213 commits