CactusSlack handoff cards New
Sep 15–18, 2026 · Slack and Discord
Slack handoff cards update as conversations move, so your team can open them in Cactus, reply to customers, or resolve them from Slack.
Private Slack handoff threads
Connect Slack from onboarding or Settings under Handoffs. In a handoff thread, teammate messages become private notes unless you ask Cactus to reply to the customer. Cactus follows threads after answering and can investigate product code or refresh a help page there.
Link your Discord account
Connect a Discord server from onboarding or Settings under Handoffs, then use /cactus ask, /cactus status, and /cactus link. Linked teammates get answers with their team's access, while visitors get visitor answers and linking instructions. Long answers include the sign-in line within Discord's message limit.
Manage AI client access
Settings gives you a team MCP address, one-click links and configuration snippets for supported AI clients, plus guides for Claude and ChatGPT. A separate address lets people ask about a product's published Help Center without signing in. Teammates can approve, deny, or revoke access for connected clients.
Save a thread answer as a help page
From a conversation thread, you can ask Cactus to save its answer as a help page for you, your team, or everyone. Cactus sends the request through its regular page-writing process, using the audience you chose. Pages meant for you or your team are written for that audience instead of being withheld as unpublished.
Improvements
- Settings Settings explains actions more clearly, fits phone screens, and reports when a watched-channel send is refused
- Messenger on phones, presence sits at the bottom, the cursor marks interactive elements, and the install prompt reflects the connection
- Docs reader-facing copy avoids em dashes and arrows
- Product knowledge product evidence keeps its intended audience, with newer receipts taking precedence
- Answers answers reflect the person asking and use customer-facing terms for product knowledge
- Help Center Help Center pages navigate smoothly, with two-column browsing, clearer controls, and the product mark and name in the header
- Setup setup cards keep titles clear, completed steps quiet, and customer wording prominent
- App primary buttons use frosty white with charcoal text
- Help pages Cactus uses tone guidance and checks product sources selectively when writing help pages
Fixes
- Messenger answers remain visible above the loading veil
- Help Center Help Center pages load without mismatched content or flashing menus
- Setup the final setup card uses “1 repo”
- Inbox customers receive their conversation emails from the tested templates
54 commits