Product
A product is the name Cactus answers for: it shows beside your logo in the app, on the help site and in the Messenger, and its name sets the address your help site answers at, with the logo, accent colour and motion that its pages and Messenger wear.
On this page
Name and address
Your product's name is the one Cactus shows beside its logo. The name also sets the address your help site answers at, which is the name followed by .heycactus.ai. An owner can change the address, and the old one is not kept.
The address must follow these rules:
- Between 3 and 40 characters
- Lowercase letters, numbers and single hyphens only
- Not one of the reserved words, such as
www,app,api,docsorhelp. A reserved word is refused with "That name is reserved."
When the address is worked out from the name, Cactus adds -help to a name that is too short or reserved. If the address is taken, Cactus tries -2, -3 and so on, up to 40 tries.
Upload a logo
In Settings › Appearance, under Logo, select the tile for Light theme or Dark theme.
Choose a PNG, JPEG or WebP file, or drop one on the tile. The file can be up to 512 KB.
When the upload finishes, the tile offers Replace and the theme reads Your upload.
Which mark is shown
Each theme has its own logo, so a logo on the light theme does not appear on the dark one. A theme with no upload wears the mark Cactus finds for your site.
State | What is shown | What to do |
|---|---|---|
Found automatically | What is shown The mark Cactus finds for your site, or its site icon | What to do Upload a logo to replace it |
Your upload | What is shown The file you uploaded, shown bare | What to do Select Remove to go back to the found mark |
A mark whose ink would be hard to see on its page stands on a plate, a small tile behind it.
Pick the accent colour
The accent is the colour your app, help site and Messenger wear, one for light mode and one for dark mode. Cactus's own green is the default.
In Settings › Appearance, under Brand, select a swatch under Accent. The swatches are colours your site uses.
To use a colour your site does not use, enter it under Any colour, then select Save. Select Cancel to drop it.
To go back to Cactus's own green, select Cactus' green.
Each swatch has a dark colour too: the one your site uses in dark mode where it has one, and otherwise one Cactus makes. A colour you chose by hand stays on offer as Your own colour.
Type on your site
Under Brand, Type on your site shows Titles and Body, each read from your site as sans-serif or serif. A product with no type read from its site wears Cactus's own type.
Long moves
In Settings › Appearance, under Motion, choose how the Cactus dot moves a long way across a page, under Long moves. The choice applies on every surface the dot is drawn. A new product starts with Drop.
Option | What it does |
|---|---|
Drop | What it does "Slips away and lands like a drop of water." |
Blink | What it does "Shuts like an eye and opens where it lands." |
Messenger colours
The Messenger wears your accent unless you give it colours of its own, as the Messenger does with the app and your help site.
- With no colours of its own, it reads Wears this accent, as the app and your help site do.
- With colours of its own, it reads Wears colours of its own, not this accent. Select Wear the accent to go back to the accent.
To set its own colours, select Give it its own colours. You then set Primary, light, Primary, dark, Secondary, light and Secondary, dark.
If a logo is refused
What you see | What it means | What to do |
|---|---|---|
"That file is over 512 KB. Pick a smaller one." | What it means The logo is larger than the limit | What to do Pick a smaller PNG, JPEG or WebP file |
"That file is not a PNG, JPEG or WebP." | What it means The file's own first bytes are another type, or it is an animated GIF | What to do Pick a PNG, JPEG or WebP file |
"Could not upload that logo." | What it means The upload did not save | What to do Try the upload again |