CactusEmail-linked Messenger conversations New
Jul 1–3, 2026 · Product knowledge
Messenger links a visitor's email to their existing conversation, so your team can keep the thread and see who they're helping.
Link a visitor's email to a conversation
When a visitor shares an email, Messenger attaches it to the anonymous conversation they already started. Their email or name appears in the Inbox conversation list and transcript.
Find product answers
Open All Answers to search the catalog of answers, see whether a question was customer-asked or generated, and check when it was updated. Suggested questions come from your product's concepts and open in the cursor's ask flow. For a faster first build, onboarding can use a shorter changelog window.
Permanent answer links
Each answered question has a permanent link to its live public version. Copy the link from the answer reader to share it.
Follow product links in place
In the answer reader, links to your product's own pages open within Cactus. Links to external sites open a new tab.
Release updates in your product's language
Public release updates use names and concepts from your product's own vocabulary, keeping internal codenames out of what customers read.
Improvements
- Answers answers connect related product steps and draw on broader evidence
- Product knowledge manual lessons regenerate affected answers immediately, and missed product details can be investigated from code
- Repositories choose which products automatically reindex after code pushes
- Build history see pipeline runs in Settings and rebuild the catalog without reindexing sources
- Messenger Messenger replies support tables, blockquotes, nested lists, and safe citations
- Slack ask the in-Slack assistant questions without leaving Slack
- Answers answers can draw on code for external audiences and improve when the first draft is weak
- Writing rules writing lessons update affected answers directly, without running the full pipeline
- Messenger answer sources start collapsed to a count chip in Messenger
Fixes
- Answers answers stick to product facts and leave internal implementation details out
- Product knowledge product knowledge builds recover from indexing and sandbox failures
- Messenger suggested questions, citations, and requests for a person work in Messenger
- Release updates release update labels use active concepts from your product's vocabulary
- Product knowledge retired concepts leave answers and search, while assistant guidance stays out of product facts
132 commits