New Sep 7–13, 2026
Help and Intercom imports
Import existing help and Intercom conversations into Cactus, learn your team’s writing voice, review build progress, let visitors browse What’s New on your Help Center, and control how colleagues join your teamspace.
Find and import existing support knowledge.
Cactus checks likely help-center addresses and counts real articles before import, then imports the newest 1,000 closed Intercom conversations from the past year and reports failures with actionable messages.
Imported help becomes dated evidence writers can cite, and past conversations become dated evidence writers and Messenger can search.
Learn your team’s writing voice.
Cactus learns writing rules from imported help and conversations, and shows each learned rule beside its source quote.
Writers use those rules with your product context across help pages, answers, and release updates. You can preview and cancel rule changes before they start rewriting pages.
Build history and live progress.
Each build has its own phase timings and charts for recent runs, and you can inspect individual runs.
Help pages show their writing and publishing status live, and each finished page publishes without waiting for slower pages.
- Browse What’s New from the Help Center.
Visitors can browse the public What’s New feed from the Help Center, with month stories above releases and links to each release page.
1 more change
Colleagues join by work email domain.
A teamspace tied to a work email domain lets colleagues join on first sign-in by default.
Owners can still switch the teamspace to approval-first, while personal teamspaces keep requiring approval.
Read the help page: Import existing help and support knowledge
26 smaller changes
Improvements
- Help pages Fixed the main shell’s scrolling and removed the per-page scrollers it introduced
- Messenger Changed installations to list every site running Messenger and its usage
- Help Center Changed the ask box to show two quiet questions instead of three
- Messenger Changed streaming replies to stay in view as they grow, pinning tall turns at the top
- Product setup Changed setup to finish when you press Complete onboarding and start a fresh conversation thread
- Help pages You can copy a published concept page’s public link in one action
- Help pages Added page history with every published edition and a diff
- Answers Changed shared answer pages to show visitors their question and answer, and stay hidden if a cited concept is hidden
- Answers Changed answer citations to identify the code revision the reply read
- Answers You can add attributed owner notes directly in chat
- Answers Changed code search to find relevant code in large indexes, ranked by relevance
- Product knowledge You can hide a concept across every customer-facing surface
- Product knowledge You can review, edit, and remove attached pages, kept notes, and open items from one page
- Help pages You can select page text to rewrite it or add a writing rule
- Product knowledge Changed builds and asks to make progress without blocking each other
- Messenger Changed Messenger navigation to give conversations, settings, and installations their own URLs
- Messenger Changed Messenger to show conversation updates live to visitors
- Help pages Fixed help pages dropping written sections or ending summaries mid-word
Fixes
- Answers Fixed permanent provider failures to end clearly and remain visible instead of prompting misleading retries
- Product knowledge Fixed long knowledge builds failing as their accumulated results grow
- Help pages Fixed citations in generated help pages to resolve to their supplied source files
- Help pages Fixed help pages getting duplicate slugs when concepts are omitted
- Repositories Fixed files from different repositories being mixed when their paths match
- Help pages Fixed help-page builds to complete when plans lack coverage data
- Answers Fixed unclear endings when answers or builds hit model errors
- Answers Fixed public answer pages showing stale status
177 commits