Conversation status badges Improved
Jul 25–31, 2026 · Product knowledge
Conversation status badges use distinct fills for open and escalated conversations, so you can tell their state at a glance.
See conversation status at a glance
In Conversations, open and escalated badges use distinct fills. Disabled reply actions are clearer, text has stronger contrast across the main screens, and answer lists scroll without overlapping.
Reuse facts from answer research
Cactus saves facts from its research, so repeat questions can reuse what it learned instead of repeating a full code investigation. When your product's first build is underway, a knowledge gap can get an honest in-progress reply.
Use core product knowledge sooner
Cactus marks core knowledge ready after researching the product and its primary customer outcome, then continues deeper research in the same build. If a documentation crawl fails, the build can continue with sources it did capture while the docs source is deferred.
Help Center pages publish automatically
Eligible Help Center pages publish automatically when a build produces customer-safe prose. You can still unpublish a page, and Cactus keeps that choice across later builds until you explicitly publish it again.
Improvements
- Help Center Help Center previews reflect the selected brand, portal branding is visible to visitors, and answer labels have stronger contrast
- Ask about page Cactus uses the page you're viewing as context when you ask it to tell you more
- What's New Find the changelog in What's New and the review queue on Home
- Product knowledge Cactus re-researches only genuinely new product information and can backfill existing pages
- Slack Cactus keeps Slack assistant context scoped to the channel where you ask
Fixes
- Messenger Messenger setup shows its options, and customer turns have a limit so people aren't left waiting indefinitely
- Help pages Help-page editing markers appear only where someone has an active cursor
- Product knowledge Failed refreshes stop retrying indefinitely, and source text containing null characters no longer crashes knowledge updates
87 commits