Product knowledge refreshes stay reliable Improved

Jul 13–15, 2026 · Keep product knowledge current

Cactus refreshes product knowledge through one reliable path, so customer answers can draw on a consistent set of accepted facts.

Product facts stay tied to their sources

Each refresh ties product facts to the source snapshot they came from. Cactus keeps an unaccepted refresh out of customer-facing answers until its validation checks pass.

Pages changed

Answer customer questions with Cactus Support customers in Messenger What Cactus does

Answers use only shareable product facts

For customer-facing answers, Cactus uses facts that pass checks for evidence, freshness, relevance, and audience visibility. If those facts don't support an answer, Cactus withholds it instead of trying again with broader context.

Pages changed

Answer customer questions with Cactus Support customers in Messenger What Cactus does

Improvements

Messenger the Messenger launcher icon is centered
Sign in the Cactus app icon was updated
Messenger rate limits apply consistently across Messenger requests
Inbox the feed shows only roles customers can see
Product release updates changelog enrichment can finish without delaying release updates

Fixes

Customer answers published answers take precedence over the maintenance message
Release updates release acknowledgements stay attached to the claims they confirm
Product knowledge published answers stay cacheable when product facts change

155 commits