Product knowledge review queue New

A three-pane reader pairs your product's concept tree with claims and their code locations, confidence, and history. Its review queue surfaces conflicts, low-confidence claims, and unanswered questions, which you can address by fixing the code or adding authoritative guidance.

When a fact used in an answer changes, Cactus refreshes that answer against current product knowledge. It can detect distinctive values such as prices, limits, URLs, and error messages even when an answer leaves them uncited. Fresh answers are reused for repeat questions, including common contractions.

When a customer asks for a person in Messenger, Cactus records the handoff in the Inbox and sends it through your configured notification channels, such as Slack or email. If delivery fails, the request stays recorded in the Inbox for your team.

Compatible MCP clients such as Cursor and Claude Desktop can search Cactus product knowledge, find similar answers, inspect concepts, and ask product questions. You can use these tools from internal MCP clients, too.

Cactus can create or reuse #cactus-escalations when you connect Slack, making it the product's handoff destination. You can also create it from the channel picker, and existing connections can reconnect to grant the required channel permission.