Improved Oct 5–11, 2026

Trials stay active until payments open

Your trial stays active until your team can pay, and Cactus gives you three days’ notice when billing opens.

  • Recover missed plan updates.

    Cactus queues trial notices before checking billing, so a failed billing lookup can’t suppress them.

    A daily check catches missed subscription updates, keeping paid teams on the right plan.

  • Docs and What’s New share a home.

    Building on Keep the answer beside your question, the Help Center uses the app’s centered conversation, with thread links reopening over its home.

    App Docs questions open the same conversation. Docs and What’s New share one home across the app and Help Center.

  • Lookups start while visitors type.

    Lookups begin while visitors type, so answers can start sooner.

    Simple greetings get a quick reply while Cactus checks whether a product lookup is needed, and accepted replies appear before the full answer finishes. Cactus also prepares replies in parallel when steps don’t depend on each other.

  • Centered Messenger conversations.

    Messenger gives customers a centered conversation like the app’s.

    Replies appear as they arrive, and reduced motion makes Cactus’s dot switch directly to its line.

1 more change
  • Product maps for AI clients.

    An AI client connected to Cactus can read your product map.

Read the help page: Manage your team's plan

12 smaller changes

Improvements

  • Sources Shows which GitHub accounts hold a product’s repositories
  • Answers See concise progress updates, then jump from an answer to the control it mentions
  • Answers Failure messages, Messenger notes, and Cactus’s status appear in each visitor’s language
  • Setup Setup answers use product facts and end without generated sign-offs
  • Answers Claude Haiku can answer questions, with refusals clearly reported
  • Help Center Product colors and type carry through to published Help Center pages
  • Help pages Generated help pages include entities from customer questions, with unplaced ones listed in the organize report
  • Trust Center See what Cactus sends while visitors type and how long it keeps that data
  • Answers Lite teams get dedicated models for builds and image-aware answers

Fixes

  • Answers Fixed a false no-answer message in the Help Center while a reply was on its way
  • Trust Center Trust Center identifies AWS as Cactus’s server host
  • Help Center Fixed Help Center previews through proxy addresses

66 commits