Verified links in customer answers Improved
Jul 10–12, 2026 · Help Center and agents
Customer answers include links to product pages and actions that Cactus can verify, giving people routes the product actually supports.
Product evidence guides answer links
Cactus matches links and action routes to evidence from the product’s published pages. When that evidence changes, it refreshes affected answers so those routes stay aligned.
Read Docs and What's New in Messenger
With a published Help Center, open Docs or What's New from Messenger’s action bar. Read pages and release entries in place, then ask Cactus about an article with it still in context.
Follow answer reasoning in Messenger
While Cactus works through a question, Messenger shows phase-by-phase activity and distinguishes a deeper code investigation with its own card. Collapse the steps into a compact summary when you’re done following along.
Improvements
- Answers Answers account for the request date when handling relative weekdays and time questions
- Answers Cactus answers workflow-catalog questions in customer-facing language
- Answers Answers draw from a bounded, relevance-ranked slice of product knowledge
- Help Center The Help Center home has a four-card layout and a light-only appearance
- Help Center Published Help Center pages stay current with catalog updates
- Messenger Reply previews use distinctive avatars and themed message capsules
- Messenger Messenger answers use a conversational style suited to chat
- Inbox Long email transcripts collapse their middle, and replies include conversation context
- Product knowledge product intent records preserved before refreshes
Fixes
- Help Center Help Center pages expose only approved metadata and customer-safe evidence
- Answers Knowledge answers in Messenger finish as final responses
- Messenger Help Center teasers display plain text, links use HTTPS, and reply previews read like messages
- Inbox Email replies respect read receipts, and conversations sort by their latest message
- AI clients AI clients read evidence from the product knowledge version serving answers
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