Scannable help pages Improved

Oct 2, 2026 · Product knowledge

Generated help pages put key information in a structure readers can scan to find the details they need.

Subheadings, steps, tables, and notes

Subheadings separate ideas, numbered steps lay out procedures, and tables and notes organize details. A rewrite can leave out sections that don't help the reader.

Pages changed

Generate and manage help pages

Help Center content for AI agents

Help Center pages give AI agents clear links, readable state labels, and correctly nested headings in their machine-readable text. An Agents page at /agents explains how to connect an AI agent to your Help Center, and you can turn it off in Connect under Appearance > Help site.

Pages changed

Agent-friendly help Set up your Help Center and domain Product and Help Center appearance Answer customer questions with Cactus Browse and ask questions in the Help Center Cactus Docs and agent formats

Help Center requests in the Inbox

When a visitor chooses “Talk to a human” on your Help Center, their conversation appears alongside Messenger and AI client threads in the Inbox, where your team can reply.

Pages changed

Customer conversations in the Inbox

Improvements

Help pages Page summaries name their subject, and shared state details live on one page that other pages point to
Release updates each release gets one change-type chip, and its summary focuses on the headline
Cactus website the homepage uses serif titles, the launcher has a mark at its base, and its three-release statement moves more slowly
Messenger the “/ to type” hint uses a flat key, faint text, and no background

Pages changed

Ask Cactus about Cactus Write and publish product release updates Review and correct what Cactus knows Support customers in Messenger About Cactus

11 commits