Shared conversation Inbox New

Aug 25, 2026 · Inbox and customer support

The Inbox gives your team a shared place to review customer conversations and decide what needs attention.

Watch, escalate, and resolve

Each conversation shows its status and labels. From there, you can follow it, escalate it, or resolve it.

Pages changed

Answer customer questions with Cactus Create and set up a product Join and manage your teamspace Keep product knowledge current What Cactus does

Help Center answers stay on the page

Question threads show pending and error states. If a live answer doesn’t come through, the thread can still display its saved reply, and you can retry when generation fails.

Pages changed

Answer customer questions with Cactus Browse and ask questions in the Help Center Generate and manage help pages Review and correct what Cactus knows Set up your Help Center and domain Agent-friendly help

A What's New timeline

Each product gets a What's New timeline alongside Docs. It records product releases after each build so customers can look back at what changed.

Pages changed

Agent-friendly help Browse and ask questions in the Help Center Generate and manage help pages Keep product knowledge current

Improvements

Messenger the browsing hint uses a compact pill, and the cursor matches the dark theme without flashing on close
Answers answers in console chat arrive in seconds
Help Center text uses a matched Sans or Serif preset
Help pages help pages use your brand accent and writing voice
Product setup the home page lists product pages as simple rows, and setup uses one consistent voice

Fixes

Product setup setup reports failures accurately

27 commits