New Sep 14–20, 2026

Customer Help Center

Customers can browse and ask in the Help Center. Teams can connect Slack and Discord, use Cactus through AI clients, host help on a custom domain, set page audiences, shape maps and layouts with Rules, and work conversations in Inbox.

  • Ask and revisit Help Center threads.

    The Help Center shows a visitor’s first question on its answer page while Cactus responds, and signed-in customers can return to their threads across devices.

    Suggested questions skip page titles. Choose public or team-only access, and visitors can reach a person where a handoff is set up.

  • Connect Slack and Discord.

    Connect Slack and Discord for customer questions.

    Slack threads continue after Cactus’s first answer without another mention, and teammates can investigate code, manage handoffs, and leave feedback. Discord adds /cactus ask, /cactus status, and /cactus link, and long answers fit its message limit.

  • Connect AI clients to Cactus.

    The AI clients page gives you setup links and instructions for compatible clients, plus a record of who connected.

    Through MCP, clients can ask, investigate, and read product knowledge. The public Help Center endpoint offers visitors only the tools their access allows, and answers render links and cite relevant pages.

  • Custom Help Center addresses.

    Each product’s Help Center gets its own Cactus subdomain, and you can connect one custom hostname as its canonical address.

    Add a CNAME record; Cactus verifies the hostname and issues its certificate over that connection.

4 more changes
  • Choose page audiences.

    Choose whether each help page is just for you, for your team, or public.

    Save an answer as a page at one of those audiences; public pages still go through the writer’s check that they belong on the Help Center.

  • Ask what shipped between dates.

    Ask what shipped between dates across Messenger, the Help Center, the app, Slack, Discord, and AI clients.

    Results use each release’s ship date, link to pages you can open, and page through the full date window. Teammates see commit details; visitors see published releases.

  • Ask Cactus in Inbox threads.

    In Inbox, add an internal note or customer reply from the same composer.

    Ask Cactus on the thread or draft a reply from the live conversation; drafts stay unsaved until you send them. While a handoff is open, the composer defaults to an internal note.

  • Shape product knowledge with Rules.

    Choose which Cactus agents follow each Rule: the map, page layout, page writing, answers, or What’s New.

    Map and layout Rules trigger a full rebuild, while page-writing Rules refresh pages that use their source words. Build history shows which Rules shaped each run and links to them in Settings.

Read the help page: Catch up on What's New

22 smaller changes

Improvements

  • Messenger Added recent visitor events to support context and conversations
  • Customer answers Changed answers use your current page and app area as context
  • Help import Changed imported pages keep their source headings and section order
  • What's New Changed the writing in What’s New to reduce repetition and engineering jargon
  • Messenger Added a first-visit greeting and suggested questions in Messenger
  • Customer answers Changed answers in your Cactus chat to check current sources and include citations
  • Messenger You can minimize Messenger from its control
  • Messenger Changed Messenger to reflect your saved brand, launcher, and escalation settings
  • Product setup Changed setup to continue without waiting for source indexing
  • Product setup Changed setup to show completion when sources finish and close the conversation when onboarding ends

Fixes

  • Cactus chat Fixed the Cactus presence overlapping page text as you scroll
  • Messenger Fixed phone layouts so answers, linked pages, and team replies stay accessible
  • Inbox Fixed drafts opening in the customer-reply composer, disabled actions explaining why, and replies rendering as readable prose
  • Docs Fixed page text being covered by the cursor and open conversations leaving the viewport
  • Help pages Fixed page creation so chats with Cactus in the cursor don’t create pages when an existing page answers
  • Help Center Fixed cut-off list numbers and made the answer trail match the page
  • Settings Fixed phone layouts that squeezed Settings into narrow text
  • Messenger Fixed answers and sources no longer hiding behind the focus veil, with cursor-style Messenger available if settings fail
  • Conversations Fixed escalation emails to retry reliably and include plain-text versions
  • Help Center Fixed Help Center pages to render correctly and open and close with smoother transitions
  • Messenger Fixed visitor answer progress and sources to match the agent’s work and citations
  • Docs Fixed the question prompt being obscured beside taller assistant callouts

177 commits