# Manage product writing rules

> Verified against the product on 2026-10-05

## Keep pages in your style

Rules that apply to page writing guide every Help Center page. Cactus rewrites existing pages when a rule changes their wording, and pages written later follow it. Rules learned from your writing guide page writing and answers. <!-- source: repo; path: rule/e8a24493-3012-4a01-a9fd-3b13e1cd8e61 --> <!-- source: repo; path: rule/9da7a0fe-77e7-4991-8307-93bfa81d950d -->

## Review your rules

In **Settings › Rules**, review each rule and open **Pages this reaches** to see the affected pages. <!-- source: repo; path: rule/8022ef9d-a251-4d80-9a86-d9d17df0d2ff -->

- The instruction, any quoted text, where it was said, its audience, who set it and when, or whether Cactus learned it
- Page progress and cited sections

## Audience choices

Each rule's audience can be **Both**, **Customer**, or **Internal**. <!-- source: repo; path: rule/8022ef9d-a251-4d80-9a86-d9d17df0d2ff -->

- both
- external
- internal

*Each rule's audience can be Both, Customer, or Internal.*

- **Both**
- **Customer**
- **Internal**

## Choose an audience

1. In **Settings › Rules**, choose a rule's audience under **Audience**.

- detail: Learn from my writing, Cancel pending, Generate now, Retire, Cancel
- detail: **Audience** (1)

*In Settings › Rules, choose a rule's audience under Audience.*

## Retire a rule

1. In **Settings › Rules**, select **Retire** on a rule.

Cactus stops applying the rule and reconciles affected pages. It doesn't restore the previous wording. <!-- source: repo; path: rule/2f44e89e-5abf-4dfa-b7b1-e933ef4053c9 -->

> A team owner can also retire a rule another teammate set.

## Learn from your writing

1. In **Settings › Rules**, select **Learn from my writing**.

Cactus reads your team's replies, Help Center, and site, then adds any guidance it finds as learned rules. The page reports when a learned rule appears or learning fails. If it's still reading, the page says the rules will appear here when it's done. <!-- source: repo; path: rule/4c47b732-fe59-449b-9606-f9fc05c350a5 -->

## Manage pending work

**Pending work** lists rule changes waiting to run, with each item's instruction, action, scope, and affected pages. The page also indicates when it's writing pages from the current pass. <!-- source: repo; path: rule/4c47b732-fe59-449b-9606-f9fc05c350a5 -->

### Generate pending work

1. In **Settings › Rules**, select **Generate now** to run the pending batch.

The control is unavailable when there's no pending work or pages are already writing. If a pass is already running, Cactus reports that. <!-- source: repo; path: rule/2f44e89e-5abf-4dfa-b7b1-e933ef4053c9 -->

### Cancel all pending work

1. In **Settings › Rules**, select **Cancel pending** to cancel all cancelable work that hasn't begun.

> Published pages stay as they are.

### Cancel one item

1. In **Settings › Rules**, select **Cancel** on a cancelable item.
