# Support customers in Messenger

> Verified against the product on 2026-10-06

## Get help in Messenger

### Ask a question

Customers can ask product questions in Messenger. Cactus answers from the product's knowledge and shows source cards for cited pages.

### Browse help and releases

When the Help Center is live, **Help** opens its pages inside Messenger. If Help is off, **Help** opens the Help Center in a new tab. **What's new** shows the release feed when the product has a public release. For a walkthrough of Help Center browsing, see [Browse and ask questions in the Help Center](https://cactus.heycactus.ai/browse-and-ask-in-help-center).

### Resume a conversation

Conversation history stays in the browser. If a visitor reloads while Cactus is answering, Messenger reconnects to that turn and shows the answer if it finished while they were away.

### Send feedback

Visitors can rate an answer positively or negatively. Messenger sends the rating with the question and answer.

## Ask for a person

Visitors can select **Talk to a human** before asking a product question. The request opens a thread under **Waiting on you** in the Inbox. Your team handles the thread in [the Inbox](https://cactus.heycactus.ai/customer-conversations-in-inbox).