# Cactus help

## When to use this site

- A person asks how Cactus works: answer from the pages below, each of which has a markdown twin at its address plus /md.
- An agent wants the same pages as tools: the product's public MCP address is in /.well-known/mcp/server-card.json.
- An agent wants to send a question and get one answer back: the product's A2A agent card is /.well-known/agent-card.json.
- Clone these docs: git clone https://cactus.heycactus.ai/memory.git (Agent Memory Repo format)
- An agent wants every address this site answers, with its requests, answers and sign-in: the OpenAPI description is /openapi.json.
- A developer wants every address on one page, with how to add the MCP address to their client: https://cactus.heycactus.ai/agents

## Pages

- [What Cactus does](https://cactus.heycactus.ai/what-cactus-does): Trace how Cactus turns product code and existing help into documentation and customer answers across your support channels.
- [Sign in to Cactus](https://cactus.heycactus.ai/sign-in-to-cactus): Sign in with Google or GitHub, and Cactus creates your account the first time you use either option.
- [Create and set up a product](https://cactus.heycactus.ai/create-and-set-up-product): Create a product, start its setup, and see what Cactus does while the first build runs.
- [Join and manage your teamspace](https://cactus.heycactus.ai/join-and-manage-teamspace): Join your teamspace, manage membership and invitations, and set the rules for who can join.
- [Choose who can read a help page](https://cactus.heycactus.ai/choose-page-audience): Set a help page’s audience and check what to change when visitors can’t read it.
- [Build history and repository sync](https://cactus.heycactus.ai/build-history-and-repository-sync): Review recent builds, check when your product last synced, and control on-demand and automatic GitHub syncs.
- [Write and publish product release updates](https://cactus.heycactus.ai/product-release-updates): Track how Cactus groups product changes into releases and how finished updates appear in your Help Center’s What's New feed.
- [Keep product knowledge current](https://cactus.heycactus.ai/keep-product-knowledge-current): Keep product knowledge and the help built from it aligned with repository and web-page changes.
- [Choose featured help pages](https://cactus.heycactus.ai/feature-help-pages): Search published pages, select up to eight to feature, and save them in the order you want in your Help Center catalogue.
- [Import existing help and support knowledge](https://cactus.heycactus.ai/import-existing-help-and-support-knowledge): Import help content and Intercom conversations, review replies and pictures, and remove material you no longer need.
- [Review and correct what Cactus knows](https://cactus.heycactus.ai/review-and-correct-product-knowledge): Review help page sources, resolve unanswered questions, and edit or remove saved knowledge.
- [Manage product writing rules](https://cactus.heycactus.ai/writing-rules): Set rule audiences, review the pages they affect, and learn writing guidance from your team's content.
- [Set team language and conversation translation](https://cactus.heycactus.ai/team-language-and-translation): Choose the language your team reads and writes in, and decide whether Cactus translates customer messages and replies.
- [Product and Help Center appearance](https://cactus.heycactus.ai/product-and-help-center-appearance): Set your product branding and choose how the Help Center presents help pages, readers, and release updates.
- [Connect repositories and product sources](https://cactus.heycactus.ai/connect-repositories-and-product-sources): Connect the GitHub repositories, branches, and feature-flag sources Cactus uses for this product.
- [Generate and manage help pages](https://cactus.heycactus.ai/generate-and-manage-help-pages): Browse generated help pages, follow build progress, retry pages that didn’t publish, and compare earlier editions with the live page.
- [Support customers in Messenger](https://cactus.heycactus.ai/support-customers-in-messenger): Help customers ask product questions, browse help and releases, resume conversations, rate answers, and ask for a person in Messenger.
- [Resolve or escalate customer conversations](https://cactus.heycactus.ai/resolve-and-escalate-conversations): Choose where handoffs go, then resolve, escalate, or reopen a customer conversation from its thread.
- [Reply to customers, draft replies, and leave notes](https://cactus.heycactus.ai/reply-draft-and-notes): Draft and send customer replies, leave private notes, and ask Cactus about a conversation.
- [Customer conversations in the Inbox](https://cactus.heycactus.ai/customer-conversations-in-inbox): Search and filter customer threads, then review their source, activity, and status in the Inbox.
- [Set up your Help Center and domain](https://cactus.heycactus.ai/set-up-help-center): Choose your Help Center address, connect a custom domain, and set the visitor access and policy links.
- [Browse and ask questions in the Help Center](https://cactus.heycactus.ai/browse-and-ask-in-help-center): Browse featured and published help, ask questions about pages or releases, share answer links, and reach the team.
- [Answer customer questions with Cactus](https://cactus.heycactus.ai/answer-customer-questions): Cactus answers product questions from published help and mapped product knowledge, uses relevant past conversations as context, and can route requests to a person when Handoffs are configured.
- [Install and customize Messenger](https://cactus.heycactus.ai/install-and-customize-messenger): Add Messenger to your site, control which sites can load it, verify the installation, and customize its appearance.
- [Customer conversation memory](https://cactus.heycactus.ai/customer-conversation-memory): Review what Cactus remembers from a visitor’s conversations, turn memory off, or erase it for one product.
- [Connect an AI client](https://cactus.heycactus.ai/connect-an-ai-client): Choose the right MCP address, connect an AI client, approve its access, and revoke it when needed.
- [Ask Cactus and investigate from an AI client](https://cactus.heycactus.ai/use-cactus-from-ai-client): Search and read published help, ask about team knowledge, and start or retrieve product investigations from an AI client.
- [Agent-friendly help](https://cactus.heycactus.ai/agent-friendly-help): Make your Help Center’s published content available to crawlers, MCP clients, and browser agents.
- [Connect Slack for questions and handoffs](https://cactus.heycactus.ai/connect-slack): Connect Slack, choose which public channels Cactus reads, and set destinations for release announcements and customer handoffs.
- [Connect Discord for questions and handoffs](https://cactus.heycactus.ai/connect-discord): Connect a Discord server, ask product questions with Cactus, link your account, and choose where handoff cards appear.
- [Seven-day support activity](https://cactus.heycactus.ai/see-seven-day-support-activity): Read the rolling seven-day counts of customer questions by channel and handoffs.
- [Cactus Docs and agent formats](https://cactus.heycactus.ai/cactus-docs-and-agent-formats): Use Cactus's public Docs, Markdown pages, and discovery resources to find published product information.
- [Cactus release updates](https://cactus.heycactus.ai/cactus-release-updates): Read Cactus’s public release feed and individual release entries.
- [Cactus pricing and plans](https://cactus.heycactus.ai/cactus-pricing): Compare Cactus’s published launch prices and see what’s included in the 14-day Pro trial.
- [Join the Cactus waitlist](https://cactus.heycactus.ai/join-cactus-waitlist): Request a Cactus invitation with your work email and confirm your signup.
- [About Cactus](https://cactus.heycactus.ai/about-cactus): Meet the founders behind Cactus.
- [Contact Cactus](https://cactus.heycactus.ai/contact-cactus): Email Cactus or ask for a person in Messenger to reach the team with a general question.
- [Ask Cactus about Cactus](https://cactus.heycactus.ai/ask-cactus-about-cactus): Ask Cactus questions about Cactus on the homepage, check cited pages, and continue in Messenger.
- [Cactus Privacy Policy](https://cactus.heycactus.ai/cactus-privacy-policy): Review what personal information Cactus collects, how it uses it, and how long it keeps it.
- [Cactus Trust Center](https://cactus.heycactus.ai/cactus-trust-center): Review Cactus’s security controls, SOC 2 report status, and subprocessors, and find the policies covering personal information and processing terms.
- [Cactus Data Processing Addendum](https://cactus.heycactus.ai/cactus-data-processing-addendum): Review what personal data Cactus processes for your team, each side’s responsibilities, subprocessors, data locations, deletion terms, and liability.
- [Cactus acceptable use policy](https://cactus.heycactus.ai/cactus-acceptable-use-policy): Follow the rules for connecting sources, publishing content, using Cactus, and reporting misuse.
- [Cactus Terms of Service](https://cactus.heycactus.ai/cactus-terms-of-service): Review the terms for using Cactus, including accounts, content, plans, service limits, and ending your account.
- [Cactus Cookie Notice](https://cactus.heycactus.ai/cactus-cookie-notice): Review the cookies and browser storage Cactus uses, what they hold, how long they last, and what changes when you block them.