# Import existing help and support knowledge

> Verified against the product on 2026-10-06

## Import a Help Center

Import your existing Help Center. Cactus reads the listed articles and creates product questions for review.

- detail: Remove, Read pictures from your repositories, See what Cactus takes as true, Track website changes, Import conversations, Connect Intercom, Keep this reply, Disconnect
- detail: **Docs site or old help center** (1)

*Where Docs site or old help center sits on Imports*

1. In **Settings › Imports**, enter the address under **Docs site or old help center**.
2. Select **Import**.

## Connect Intercom

1. In **Settings › Imports**, select **Connect Intercom**.
2. Authorize the Intercom workspace. Cactus returns you to Imports.

## Import conversations

In **Settings › Imports**, select **Import conversations**.

Cactus imports closed conversations from the past 365 days, newest first, up to 1,000. It turns conversation excerpts into product questions for review. The excerpts include messages written by customers and your team, but leave out internal notes, AI-agent replies, and workflow events. You can keep a team reply as a source note for future product answers.

## Review old help topics

On **Home**, check how many topics from your old Help Center your docs cover. Under **Probably gone**, select **Drop** beside an outdated topic to remove it.

- Your product starts here.: Back to the live page, Show this edition, Show changes, See what Cactus takes as true, Open these lines on GitHub, Retire, Translate conversations, **Drop** (1)

*Under Probably gone, select Drop beside an outdated topic to remove it.*

## Review Intercom replies

Inspect imported replies before deciding whether to keep a team reply as a source note.

1. In **Settings › Imports**, select **Show** beside the Intercom import.
2. Read the question and reply under **What the team answered**.
3. Select **Keep this reply** to attach the team reply as a source note.

You can also review replies on **Home**, under **Your team answered this before**. Select **Keep** to keep a reply, or **Dismiss** to dismiss the review.

## Keep useful pictures

Under **Pictures Cactus found** in **Settings › Imports**, select **Keep** to allow a picture on help pages, or **Drop** to remove it from the kept set. Dropped pictures stay visible, so you can keep them again.

## Remove an import

In **Settings › Imports**, select **Remove** beside the import run. This removes the saved import and its evidence from Cactus.

## Disconnect Intercom

In **Settings › Imports**, select **Disconnect** in the Intercom row. Cactus deletes the imported conversation material and its import run. Material Cactus has already learned remains.