# Cactus Privacy Policy

> Verified against the product on 2026-10-06

## What Cactus collects

Cactus collects:

- Your account name and email from the account you sign in with.
- Sources an owner connects to a product: code repositories, a Help site, Intercom conversations, and Slack channels the owner picks.
- Messages people send to Cactus on Slack and Discord.
- Conversations people have with Cactus, including questions visitors ask on a published Help Center without an account.
- Usage events and errors, including which pages are opened, which questions are asked, and whether an answer worked.

Slack sends Cactus an event for every message in a workspace where Cactus is installed. Cactus keeps messages only from channels an owner picked and drops the rest without storing them. On Discord, Cactus keeps only messages addressed to Cactus.

## How Cactus uses it

Cactus uses this information to answer questions and write pages for the product. It doesn't train models on it, sell it, or give it to anyone for advertising.

## How long Cactus keeps it

| Data | How long Cactus keeps it |
| --- | --- |
| Slack channel messages | A rolling 90 days. Removing the channel or disconnecting Slack deletes the messages. |
| Discord messages addressed to Cactus | With the conversation they belong to, until the conversation is deleted. |
| Conversations and pages Cactus writes | Until an owner deletes them or closes the account. |
| Data read from a repository, Help site, or Intercom | While the source is connected to a product. Delete the product and this data goes with it. |
| Account name and email | Until the account is closed. |
| Usage events and errors | While the account is open. You can ask Cactus to delete them sooner. |

To request a copy of everything Cactus holds about you, or ask for it to be deleted, email hello@heycactus.ai. You don't need an account to write. Cactus replies within two business days.

For cookie and browser-storage details, see [Cookie Notice](https://cactus.heycactus.ai/cactus-cookie-notice). For how Cactus handles personal data for a team, see [Data Processing Addendum](https://cactus.heycactus.ai/cactus-data-processing-addendum).

## Service providers

Companies that run parts of Cactus receive data for their part of the service.