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lang: en
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# Ask on the page

On a help page, a reader who types a question sees, before they send it, the section of that page that best answers it, with its heading and **Open** to go to that page. Anyone reading the help center gets this; selecting words on a page to ask about them is for your signed-in team.

> Verified against the product on 2026-11-15

## Before you send

1. On your [help center](https://cactus.heycactus.ai/help-center), type a question into the box.
2. Stop typing for a moment. Cactus looks up your question, and the section of the page that answers it best comes up under the box.
3. Read the section's heading and lines, and select **Open** to go to its page. The card draws up to nine of the section's lines; more of the section follows on the page.
4. Press `Enter` to send the question.

> **Note:** The section changes as you type. When newer words find another section, it replaces the one shown.

## After you send

Once you press `Enter`, the section stays above the answer as its first part, and it shows every one of its lines, not only the nine the box drew.

If the answer says the section is not the one that answers your question, the section shrinks to its page's name and **Open**, and the answer follows it.

## If no section appears

| What you see | What it means | What to do |
| --- | --- | --- |
| Nothing appears under the box | No section of the help center answers your words yet, or the lookup failed, so no words of a failure show | Type more of the question, then press `Enter` |
| Nothing appears under the box, after many lookups | The lookups for this hour are used up, and the box draws that as no section | Wait a while and type again |
| A section shows its heading and **Open**, with no lines | The browser holds none of the section's lines | Select **Open** to read the section on its page |

## Team members can select words

### Can customers select words on a page to ask about them?

**No.** Only a signed-in member of your team, or a teammate holding the teammate pass, gets the dot that comes over words selected on a help page.